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AI for Hotels & Resorts

AI Chatbot for Hotels That Runs Your Front Desk 24/7

From instant guest service to automated operations — give every guest a 5-star experience without hiring more staff.

AI Website ConciergeWhatsApp Guest AssistantSmart Handoff SystemGuest Dashboard

Free 45-minute session. No obligation.

The Problem

Sound familiar?

Hotels & Resorts businesses face these challenges every day. AI solves them.

Front desk can't keep up

Guests wait on hold while staff juggles check-ins, requests, and walk-ins simultaneously.

Missed bookings after hours

Potential guests who call or message outside business hours book with competitors who respond instantly.

Inconsistent guest experience

Service quality depends on which staff member picks up - new hires give different answers than veterans.

Language barriers

International travelers struggle to communicate needs, leading to frustration and negative reviews.

What We Build

AI built specifically for hotels & resorts.

Not a generic chatbot. A custom AI system designed around how hotels & resorts actually operate.

AI Website Concierge

A 24/7 virtual concierge on your hotel website that answers guest questions, handles booking inquiries, and recommends amenities.

  • Room availability and booking
  • Amenity and dining information
  • Local recommendations
  • Multi-language support

WhatsApp Guest Assistant

AI-powered WhatsApp bot that guests can message before, during, and after their stay.

  • Pre-arrival preferences collection
  • In-stay request handling
  • Check-out and feedback
  • Interactive reply buttons

Smart Handoff System

Three-queue intelligent routing that escalates to Reservations, Guest Relations, or Operations based on intent.

  • Booking intent detection
  • Complaint escalation
  • Operational request routing
  • AI-generated guest summaries

Guest Dashboard

Real-time dashboard showing active conversations, pending handoffs, and guest sentiment.

  • Live conversation queue
  • Sentiment indicators
  • Suggested agent replies
  • Performance analytics

Workflow Automation

Automate repetitive hotel operations like confirmation emails, review requests, and housekeeping alerts.

  • Booking confirmations
  • Post-stay review prompts
  • Housekeeping notifications
  • Revenue reporting

System Integrations

Connect your PMS, channel manager, and booking engine with AI-powered data flow.

  • PMS integration
  • Channel manager sync
  • OTA booking alerts
  • Revenue management data
Before & After

What changes when AI runs your hotels & resorts.

Guest calls at 11pm asking about pool hours - voicemail

AI concierge answers instantly with hours, towel service, and nearby dining

100% after-hours response rate

Front desk manually tracks guest complaints in a notebook

AI detects frustration, creates priority handoff with full context

40% faster resolution

Booking inquiries via website go to a contact form -24hr response

AI qualifies the inquiry, checks availability, and routes to reservations

3x more direct bookings
Results

The numbers speak for themselves.

73%

Reduction in front desk calls

3x

More direct booking inquiries

<2min

Average guest response time

24/7

Multilingual guest support

How It Works

From first call to deployed AI in four weeks.

01

AI Strategy Session

45 minutes to understand your business, pain points, and goals. We'll identify the highest-impact AI opportunities.

02

AI Audit & Roadmap

We map your workflows and data. You get a clear roadmap with priorities, timelines, and expected ROI.

03

Build & Deploy

Custom systems built, tested, and deployed in 2–4 weeks. You see progress weekly and approve before we move on.

04

Optimize & Support

AI gets better with use. We monitor performance, refine models, and add capabilities as your needs evolve.

No commitment required. If we're not the right fit, we'll tell you.

Investment

Two ways to work together.

AI Sprint

Perfect for a focused first implementation.

$5,000starting at

  • AI strategy session + audit
  • 1 custom AI system built & deployed
  • 2 weeks of post-launch optimization
  • Team training session
  • Full documentation & handoff
Recommended

AI Retainer

Ongoing AI partner for your business.

$2,500/ month

  • Everything in AI Sprint
  • Monthly AI capability reviews
  • Priority support & iterations
  • New automations & tools each month
  • Quarterly strategy sessions
  • Dedicated Slack channel

We take on a limited number of clients to ensure quality. Pricing is a starting point. Final scope determined after your strategy session.

FAQ

Questions about AI for hotels & resorts.

Ready to put AI to work?

We work with a small number of clients each month to ensure every project gets our full attention. Apply now to see if we're a fit.

Free 45-minute session. No commitment.

Currently accepting clients for March 2026